Terms and Conditions

Terms and Conditions

Slime Time operates this website (the “Slime Time website”) for your personal entertainment, shopping experience and information. You are encouraged to use and enjoy the “Slime Time” website.  Please read these Terms and Conditions of use carefully.  By using this site, you indicate your acceptance of these Terms and Conditions. This website (the site) is intended to be used only by users in Australia who agree to abide by these Terms and Conditions.  Puzzle Palace reserves the right to change the nature of this relationship at any time, and to revise these Terms and Conditions from time to time.  By placing an order through our website, you warrant that:

  • You are legally capable of entering into binding contracts; and
  • You are at least 18 years old: and
  • You reside in Australia.

User Participation 

No person under the age of 18 should use the Site without the consent of their parent or legal guardian.  Use of the Site by any user shall be deemed to be a representation that the user is 18 years of age or older.  Your order constitutes an offer to us to buy a product.  All orders are subject to acceptance by us.

We do not provide any warranty or guarantee as to the accuracy, completeness or suitability of the information and materials found on this website for any particular purpose.  You acknowledge that such information and materials may be incomplete and contain inaccuracies or errors, that your use of such information or materials is entirely at your own risk, and we expressly exclude liability from your use of such information or materials to the fullest extent permitted by law including but not limited to indirect and consequential liabilities.

Orders are sent using Australia Post and some Orders may require a signature on delivery. By placing an order on this website (Slime Time), you authorise the passing of email and mobile phone details to Australia Post for the purpose of providing tracking notifications.

Trademarks, Copyright and Restrictions

This Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips, video clips (the “Materials”) is the property of Puzzle Palace and its affiliates and licensors and are protected from unauthorised copying and dissemination by copyrights that are owned or licensed by the Company and by copyright law, trademark law, international conventions and other intellectual property laws.  You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from this Site, or any other web site owned or operated by the Company without the prior written permission of the Company.

Links

Slime Time is not responsible for the content of any sites that my be linked to or from Slime Time, or any bulletin board associated with Slime Time. These links are provided for your convenience only and you access them at your own risk.  Any other Web Site is independent from Slime Time, and Slime Time has no control over the content of the other web site.  In addition, a link to any web site does not imply that Slime Time endorses or accepts any responsibility for the content or use of such other web sites.

In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Slime Time of that third party or of any product or service provided by a third party.

Product and Services Information

Prices shown on the Site apply to the products and services on the Site and may change at any time without notice.

We attempt to display all products shown on the Site in an accurate manner, however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape, colour or other variances of the products.

The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell or an acceptance of your offer to purchase any such products.  We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

We may at our discretion accept or reject orders, or advise you of our inability to process your order for any reason.

Additional terms and conditions may apply to the sale of products shown on the Site.

Slime Texture

We would like to remind our valued customers that some types of slime, by nature, can sometimes undergo a change in texture when exposed to different temperatures. This is a natural occurrence and does not indicate any fault or defect in the product.

If your slime has changed texture due to temperature, do not worry as this can be easily remedied by using our slime activator, which is available for purchase on our website.

Please note that we cannot be held responsible for any changes in texture that occur due to temperature fluctuations.

We will not be able to authorise returns or refunds if slime has naturally changed it’s texture due to temperature fluctuations as this could easily be fixed with slime activator.

Thank you for your understanding and cooperation.

Transportation and shape

Due to its gooey texture, slime needs to be played with to achieve the desired consistency and shape, which may not match what is shown on the website. This means that the slime will not arrive in the exact shape demonstrated on the website when packaged for delivery in a jar. However, once manipulated, slime becomes stretchy and malleable, making it a popular toy and sensory item with the desired shape.

We will not be able to authorise returns or refunds related to concerns of slime’s shape during transportation.

Charms and Addons

  1. Charms and Addons Transported Inside Slime Jars:
    • Our slime products may include charms and addons that are intentionally transported inside the slime jars.
    • These charms and addons are securely placed within the slime mixture to enhance the sensory experience and provide additional fun for the user.
    • Please note that the exact location of the charms and addons within the slime may vary.
    • We encourage users to explore and play with the slime to discover and retrieve the charms and addons.
  2. Safety Precautions:
    • While we take utmost care to ensure the safety of our products, it is important to exercise caution when handling the slime and searching for the charms and addons.
    • Users should be mindful of any small parts that may be present in the slime, and avoid ingesting or inserting them into the mouth or any other body part.
    • Adult supervision is advised, especially for young children, to ensure a safe and enjoyable experience with our slime products.
  3. Choking Hazard:
    • The charms and addons included in our slime jars may pose a choking hazard, particularly for young children or individuals who tend to put objects in their mouths.
    • It is essential to keep the slime, charms, and addons out of reach of infants, toddlers, and individuals with a tendency to mouth objects.
    • We recommend thoroughly inspecting the slime and removing any loose charms or addons before allowing children to play with it.
  4. Not Suitable for Children Under 7:
    • Our slime products, including the charms and addons, are not suitable for children under a certain age.
  5. Product Integrity:
    • We strive to provide high-quality slime products with charms and addons intact and in good condition.

Disclaimer

The information contained in this Site is for general guidance on topics selected by Slime Time.  Such information is provided on an “as is’ basis and is used at your risk.  There may be delays, omissions, or inaccuracies in information contained in this Site.

Limitation of Liability

To the fullest extent, Slime Time excludes all liability for any loss or damage suggested or incurred by you or any third party whether special, incidental, indirect or consequential loss or damages or any loss of data, profits, income, goodwill, contracts, use of money, or any other loss or damage whatsoever arising out of or in connection with the use of, or the inability to use, this site or the information contained on this site, even if Slime Time (or any third party posting information on this site).

Termination

Slime Time may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including without limitation, breach of these Terms and Conditions.  If you breach these Terms and Conditions, your authorisation to use the Site automatically terminates and you must immediately destroy any downloaded or printed materials and content, and the Business has the right to refuse any and all current or future use of or access to the Site.

Jurisdiction 

Slime Time operates the Site from within Australia.  Your use of this Site is governed by and construed in accordance with the laws of the State of New South Wales, Australia.  Slime Time makes no representations that content and materials on the Site are legal or appropriate for use from outside Australia.  If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with any and all local laws.  You may not use the Site in violation of Australian export laws and regulations.

Risk and Title

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Price and Payment 

The product price excludes delivery costs, which will be added if applicable to the total amount due.

Prices are subject to change at any time.  Our site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation.

Please note that you must pay for the Products at the time you place your order.  No credit card information is provided to Slime Time.

Returns Policy

We will accept product returns for a replacement or refund at our discretion if the goods provided was damaged.  You may not return goods outside of the 14 day money back period if you have a change of mind. All goods to be returned require authorisation from Slime Time.

Returns and exchanges

At Slime Time we get so much pleasure out of what we do simply because our aim is to bring Happiness and Enjoyment to all of our Fellow slimers. Our Mission is to make sure you are completely delighted with your Purchase.

We want you to have Peace of Mind when Ordering and to be completely satisfied with your purchase.  We believe in successful customer relations, so please contact us and describe the issue.  We are here to help.

Below is our Return and Refund Policy:   A Request must be made by  Contacting Us

We are can offer a return, refund or exchange product(s), providing the following conditions are met:

– The items with the original receipt are returned within 14 days of purchase

– The item is unused and in the same condition that you received it. It must also be in the original packaging, including attached tags and labels.

Please indicate your order number, name, address, email, phone number and instructions are included and any comments. Do also take note that:

– We are unable to reimburse postage costs incurred for returned/exchanged products unless it has a defect or is faulty, or we have shipped the incorrect product to you.

– We reserve the right to refuse an exchange or refund if the product(s) in question do not meet the above guidelines.

We do NOT provide change-of-mind refunds.

How to Return:

Provided the conditions in our refund & exchange policy have been met, item can be returned in two ways:

We suggest you package the items being returned securely and send your returned parcel so that it can be tracked.  We are unable to refund items that are lost in the mail. You are responsible for all return freight charges for change of mind purchases.

Shipping and Handling Charges are unfortunately NON refundable for change of mind purchases.

You will be refunded for the value of the goods once we have received the unused item back

Please allow up to 7 working days for the returns to be processed

In the very unusual case of a defective product, please contact us within the 30 day period as stated in our terms and conditions.

Returns, Refunds and Warranties

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure.

If your goods arrive faulty or damaged, we will at our discretion either provide a full refund, a credit or dispatch replacement goods as soon as possible after the faulty goods have been returned to us and confirmed by us as faulty.  Goods claimed as faulty or damaged on arrival must be returned to us within thirty (14) days of receipt together with original packaging and receipt of proof of purchase in order to claim the refund or replacement. You must obtain authority from Slime Time prior to returning the goods.  You must pay the cost of shipping the goods to us, but we will pay the shipping cost of replacement goods to you.

If goods are returned to Slime Time without prior authority from Slime Time, no replacement or refund will be issued, the goods will be returned back to the customer.

If you wish to return goods because they fail to comply with the manufacturer’s warranties or the warranties under the Australian Consumer Law, please contact us and we will be able to advise you in regard to availability of a refund, exchange or a replacement of like product as appropriate depending on the product in question.

All returned goods must be unused, with original packaging and in saleable condition.  Receipts must be valid and intact.  All return shipping costs from the customer to us are to be covered by the customer.

Where a refund is given for any reason, payments made in cash will be refunded as cash and payments by credit card must be processed back onto the original credit card used by the customer.

NO SHIPPING AND HANDLING COSTS WILL BE REFUNDED

Wrong Addresses

Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to an incorrect or incomplete delivery address being provided, there is an Australia Post return fee of $10.00 charged.  Your order will be cancelled and a refund issued for the Purchase Price less the Australia Post $10.00 return fee.  If you still require your purchase, you will need to re-order on our website as we do not resend orders that have been returned to us due to an error you have made in the shipping address.

Non Collected Orders 

In the event that you are left a card by Australia Post for collection, please be prompt in collecting your parcel from the Post Office as Australia Post will only hold your order for 10 Business Days. If it is not collected within the 10 Business Days it will result in it being returned back to Slime Time and a $10 return  fee is charged by Australia Post when this happens.  Once your order is returned to Slime Time by Australia Post, your Order will be cancelled and a  refund will be issued for the Purchase Price of the goods less the $10 Australia Post return fee. If you would still like your purchase, you will need to re-order on our website as we do not resend orders that have been returned to us due to non collection of parcels.

Law & Jurisdiction  

Contracts for the purchase of Products through our business and our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by NSW law or, where applicable, the Commonwealth of Australia.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of NSW.

Our Right to Vary These Terms and Conditions

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements.  You will be subject to the policies and Terms  in force at the time that you order Products from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Order Confirmation.

Ingredients:

Our products contain:

School Glue

Borax

Water

Clay

Plastic charms

Age

Our products are not suitable for children under 7yo

 

By purchasing and using our slime products, you acknowledge and agree to these terms and conditions. It is your responsibility to read and understand these guidelines before using our products. Failure to comply with these terms may result in injury or damage, for which we cannot be held liable.

Contact Information

Todex Pty Ltd trading as Slime Time

ABN: 77 640 975 499

Tel:    0405080636

email: info@slimetime.au